Privacy Policy

1. Introduction

This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal data, in accordance with the requirements of the European Union’s General Data Protection Regulation (GDPR) and other applicable data protection laws. By using Novelcrafter, you agree to the collection and use of your personal data as described in this policy.

2. Information Collection

When you use Novelcrafter, we collect the following types of data:

  • Personal data you provide to us directly, such as your name, email address, and other account information.
  • Data generated as you use our services, like access logs or usage statistics.

We, and our partners, collect data points to help with support questions, improving our product, as well as making informed business decisions. This includes information such as:

  1. Device and Operating System: We collect information about the type of device and operating system you use (e.g., phone, tablet, desktop). This helps us ensure we properly support the hardware you’re utilizing.
  2. Browser Usage: We gather data on the specific browser you’re running Novelcrafter in. This information aids us in maintaining software compatibility across different platforms.
  3. Feature Usage Metrics: We track metrics related to which Novelcrafter features you use. This data guides us in optimizing and improving our product offerings.
  4. User Location: We collect information about the country you’re accessing Novelcrafter from. This helps us better understand our global user base and improve product performance and latency worldwide. We also need this information for tax purposes (during checkout).

3. Use of Information

We use your data to:

  • Provide, maintain, and improve Novelcrafter services.
  • Respond to your inquiries or support requests.
  • Monitor and analyze usage and trends to enhance user experience.
  • Gather feedback and ideas to develop new features and functionality.
  • Communicate with you about updates, promotions, or other relevant information.

4. Information Sharing and Disclosure

We share your data with the following third-party services to facilitate our operations:

Amazon Web Services (AWS)EU (Frankfurt)/USWe use AWS for storing data and hosting our services. The data may be stored in the EU or US (primary data location is the EU).
ClerkUSClerk is our trusted partner for storing and managing user accounts and profile data.
Fathom AnalyticsEU/USWe utilize Fathom Analytics to gain insights into how our users interact with Novelcrafter. Fathom Analytics is a GDPR-compliant platform that doesn’t use cookies.
Canny.ioUSWe partner with to collect feedback and suggestions from our users to improve Novelcrafter.
SentryUSIn order to collect and trace errors, we use Sentry to improve the user experience. While certain data is being collected to help fix issues, IP addresses are not.
Lemon SqueezyUSOur primary payment provider and merchant of record until April 2024.
Paddle/ProfitWellUK/EEAWe switched to Paddle as our primary payment provider and merchant of record in April 2024.
ToltUSOur partner of choice for the affiliate program.
customer.ioEUWe use for our marketing and transactional emails.
IntercomUSSupport agent and help desk software. This is how we help you in any way we can.

We do not sell, trade, or rent your personal data to third parties for their marketing purposes. We might disclose your personal data if required by law, in connection with any legal proceedings, or to establish, exercise, or defend our legal rights.

We do not, under any circumstances, use the novels or other creative content created by our users to train any artificial intelligence or machine learning models. Your intellectual property and creative works remain entirely yours. We are committed to respecting your privacy and not exploiting your creative efforts for our own gain through the use of AI systems.

5. Cookies and Tracking Technologies

We want to process as little personal information as possible when you use our website. That’s why we’ve chosen Fathom Analytics for our website analytics, which doesn’t use cookies and complies with the GDPR, ePrivacy (including PECR), COPPA and CCPA. Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we (running this website) have no way of identifying you. As per the CCPA, your personal information is de-identified. You can read more about this on Fathom Analytics’ website.

The purpose of us using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continually improve our website and business. The lawful basis as per the GDPR is “Article 6(1)(f); where our legitimate interests are to improve our website and business continually.” As per the explanation, no personal data is stored over time.

6. Data Retention and Location

We retain your data for as long as your account is active or as needed to provide you with our services. Data may be stored in either the European Union or the United States, which means that your information might be transferred outside of your country of residence. You can request account deletion at any time, after which we will take steps to delete your data unless retention is required by law or for legitimate business purposes.

7. Security Measures

We implement a variety of security measures to ensure the safety of your personal data. We use industry-standard encryption and secure protocols to communicate with your devices. However, no system can be entirely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority as soon as possible.

8. User Rights

Under applicable data protection laws, you have the right to:

  • Request access to your personal data.
  • Ask for corrections or deletions.
  • Object to our use of your personal data.
  • Withdraw consent.
  • Request portability of your data.
  • Lodge a complaint with a supervisory authority.

Please contact us directly to exercise any of these rights.

9. Children’s Privacy

Novelcrafter is not designed for or directed towards children under the age of 18. We do not knowingly collect or maintain data from those who are under 18 years old. If we become aware that we have collected data from someone under the age of 18, we will promptly take steps to remove that information.

10. Changes to the Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes and always have the most recent version available on our platform.

We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at

Last updated: April 11, 2024